What is the payment method?
Xcaret accepts VISA, Mastercard, American Express and PayPal.
If I purchase online, when do I receive my tickets?
The moment you purchase online and you click on pay, a coupon will appear. This means that your purchase was completed. This coupon must be presented at the park's ticket booths along with an official ID.
Can I transfer a ticket to someone else?
No, you can’t transfer a ticket to someone else. They are only valid for the visitor who placed the purchase. However, you can check their policies for change of date or cancellation, if you have any questions.
Can I change my date of visit?
Yes, you can change your date of visit to another one within one year from the date of purchase of the ticket.
What is your cancellation policy?
Reservations cancelled more than 2 days in advance before the original booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non-refundable. Any change of date is subject to a price change.