What is the payment method?
Tropeaka accepts all the major Credit Card, PayPal, Sezzle Pay, and After Pay.
What are Tropeaka's delivery times?
There is a 1-2 business day processing time on all orders. For Australian customers, once your order is shipped please allow 1-3 business days for NSW, ACT, QLD, VIC and SA and 3-5 business days for WA, NT, and TAS. For international orders, the shipping time is displayed in the shipping section at checkout. All orders are shipped from our facility in Sydney, Australia.
I received the wrong items what do I do?
If for any reason you have received the incorrect product(s) in your order, please take a photo and contact them as soon as possible, so they can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until they have exchanged it.
They will cover all transport costs involved in replacing and exchanging the incorrect item(s).
They reserve the right to ask you to send them back the product(s) before they issue a replacement or exchange. In returning the goods to them, they will cover all transport costs.
My Items were lost/damaged in transit, what do I do?
If for any reason your product(s) are damaged upon receiving them, please take a photo and contact them as soon as possible, so they can arrange to exchange it with a new product(s). Please do not dispose of the item(s) until they have exchanged it.
They will cover all transport costs involved in replacing the damaged good(s).
Tropeaka reserve the right to ask you to send them back the product(s) before they issue a replacement or exchange. In returning the goods to them, they will cover all transport costs.
Where’s my refund?
Once they have approved a refund, it will go back onto the same payment method you used to complete the purchase.
Please note, it can take between 3-14 business days for the refund to be cleared by your bank. This timeline is entirely out of our control and is managed by your financial institution.
