What payment methods do you accept?
Timbuk2 accepts all major Debit & Credit card.
When is my bag going to ship?
Most of the year they ship ready-made items within 1-3 business days of the order being placed. During promotions or high volume times, this processing time may increase, for the most up to date processing times please check their shipping page or the final checkout page.
Can I exchange my bag for a different one?
Their exchanges are processed the same way as their returns, you would return the bag to them and they will issue you a refund to your original form of payment.
You can purchase the replacement before or after you have received the refund depending on your timing and needs.
What if I receive a wrong or defective item?
If you received the wrong product in your shipment, or are missing something from your order, please contact them.
What is your return policy?
If you are unsatisfied with your purchase, you can return it within 30 days of the purchase.