What are the Smokecartel payment methods?
Smokecartel accepts VISA, Mastercard, American Express and PayPal.
Where does the Smokecartel ships?
Smokecartel ships within the selected region.
When will I get my package?
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, their shipping team works hard to get that order packaged up well and sent out to you. If placed before 10 am, the majority of orders are shipped the same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of a holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means their shippers need more time to tend to each and every order carefully. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee the package arrival date.
Can you cancel my order?
You can cancel your order within the first 48 hours after it has been placed, as long as the order has not already been shipped.
What happens if I receive a broken product?
ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Smokecartel and the customer. Broken packages must be photographed and documented before a return package will be sent out. Smokecartel must be informed of the break within two days of the customer receiving the package.
What is Smokecartel return policy?
Unfortunately, they cannot accept returns for orders shipped outside of the United States. All international purchases are final.
