What is Musement payment method?
Musement accepts VISA, Mastercard, American Express and PayPal.
Is Musement available Internationally?
Yes Musement is available Internationally.
Can I change my booking?
It may be possible to make changes to your reservation, however, this depends upon the type of change required and is at the discretion of the travel service provider. Contact Musement Customer Care with your booking code and they will be able to advise you if the change is possible. Please select your tour carefully, as not all travel service providers will accept changes once youβve received confirmation of your reservation.
How do I cancel a booking?
Unfortunately, not all tours and tickets can be cancelled as it depends on the policy of the individual travel service provider. Details can be found both on the product page and voucher. While they do their best to accommodate their customers, they must conform to their partner's policies. If you would like to cancel your booking write to support@musement.com.
What happens if I lose my voucher or delete my payment confirmation email?
If youβre registered all of your purchase details can be viewed in the profile you created at registration. If you made a purchase as a guest, send an email to support@musement.com or call them on 0044(0)2034990386 and they will resend you the reservation confirmation. If the reservation requires a print-out voucher, you must reprint the voucher to access your activity.
What do I do if I am late for my tour?
Refer to the contact details listed on your voucher and contact the tour operator for instructions. Thereβs no guarantee youβll be able to join your tour at a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. Many travel services carry heavy cancellation penalties.