[b] What is the Account Credit and how do I use it?'/b]
You can receive an Account Credit for a number of reasons, including a refund should you return an order or as part of a special promotion associated with a promo code. Visit your My Account page to determine if you have an Account Credit available. To use an available Account Credit, click the 'Apply Credit' link during checkout; this will deduct any available credit from your order total.
How do I place a reorder?
Log in to My Account where you will see your Order Status & History. Find the item and click the reorder button. You will need to review your customization again before you can place it into your cart. Be sure to review your Product Options to ensure you want the same quantity as before.
How can I customize my product?
For more information on the different ways to customize a product, view their customization overview.
Can I receive a sample before I place my order?
Printed samples are not available for all of their products. However, you can order up to three free printed samples for most of their greeting cards. Brookhollow digitally printed samples can be fully customized, allowing you to see your unique personalization before placing your order. You are also able to select your preferred size and paper stock. Envelopes are not included with your samples. Most sample requests are delivered within 7 business days. Should you need more than three samples or if you require expedited shipping, contact their customer support team at 800.272.4182.
How long will it take to get my order?
The timeframe it takes to receive a customized product is a combination of production, printing, and shipping. Production + Printing + Shipping = Timing Production and printing each take approximately 1-4 business days. Shipping time can take 1-6 business days depending on your shipping address as well as your shipping method. This means you can usually expect your order to arrive in 2-10 business days.
What is your return policy?
Brookhollow products come with a 100% satisfaction guarantee. If you are unhappy with your order for any reason, you may return it for an account credit within 30 days. You may return your order to Brookhollow Returns, 12750 Merit Drive, Suite 900, Dallas, TX 75251. For additional questions, please contact their customer service team at 1.800.272.4182.
