Updated 30th November 2024
1 Ratings. Average 3 out of 5 stars
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Here are some great tips & tricks for extra savings at 24Genetics:
What payment methods can I use?
In the European Union, you can pay by credit card, Paypal or bank transfer. In Spain, in addition to these methods, you can also pay cash on delivery. In the rest of the world, you can pay by credit card and Paypal.
Where does 24Genetics ship?
24Genetics ships within countries provided during checkout.
What is the cost of shipping?
For purchases over โฌ249, shipping and collection are free anywhere in the world. For purchases under that amount, there is a cost of โฌ25, which includes shipping and collection. In Spain, shipping and collection are always free, regardless of the amount of the purchase.
How long will it take to receive my reports?
You will receive an email with your reports within 3 to 6 weeks from the moment we receive your sample at our offices.
When will I receive my test kit?
They will send your kit to the address you provided in your request. They will do this within 24-72 hours from the date of purchase.
Do I have to keep the sample in special conditions before sending it back?
The tube with the sample contains a stabilizing liquid capable of preserving the sample for 3 months. However, to avoid using up this period, they recommend that you collect the sample when you have decided when you will send it back.
Can I request a refund if I bought the kit by mistake?
You can return the kit and they will refund the total amount minus the shipping cost and the cost of the kit delivered. However, you must request a refund before sequencing the sample. They will make the refund in the original payment method within 21 working days after confirmation from their customer service team. In case the sequencing of your DNA has started, no refund is possible. In this case, of course, the contracted reports will be delivered to you.
How can I request a return?
To process your return, donโt hesitate to contact the customer service team via e-mail at info@24genetics.com.
Phone
+1 (617) 861-2586
info@24genetics.com
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A biotechnology company called 24Genetics specializes in Direct to Consumer Genetic tests. It has one of the broadest product lines on the market, offering DNA tests for skincare, ancestry, sports, pharmacogenomics, and nutrition. They work in more than 100 nations to use genetics to help everyone improve their health and well-being. 24Genetics is Europe's leading ancestry, health and wellness genetic testing company.
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